Questions about a track, a license, a download or your Creator account? Email hello@genuinesync.com. We aim to reply within 2 business days.
Genuine Sync is made by GenuineMusic Productions (the licensor), 210 N Wells St, Unit 3908, Chicago, IL 60606.
Yes. Browsing, previewing and mixing music against your own video are free and unlimited. You pay only when you download or export usable audio or video.
Not while you try music. Your video stays on your device: it is played and mixed there. Once you are signed in, you can save a copy for 30 days: leave Save my video for 30 days so I can open this project on other devices ticked when you save, and a 720p preview copy is stored privately so you can open the project on another device, then it is deleted. Exports always use your original video. When you buy a license, your full download, with video and audio, happens in your browser after you pay. We also make your licensed audio files on our server and keep them in our cloud storage so we can email you a download link that works for 30 days. The email link only has audio files; your video is not uploaded for it. Export ZIPs are deleted from our storage within 2 days after the link ends. Audio you add yourself stays on your device and, if you are signed in, is saved privately with your project until you delete it (in Projects, tap Delete and choose Delete only the audio I uploaded, or use Delete uploaded audio next to your email). Details are in the Privacy Policy.
Your saved projects belong to your free account, so Projects asks you to sign in first. Projects already saved on this device are never deleted: they show again as soon as you sign in. My projects and Resume last project on the start screen also show only when you are signed in. Signed in, they also open on your other devices.
Sign in, tap your initial at the top right, then My projects, and tap Delete on the project. You are asked first: delete the whole project, or only the audio you uploaded for it, or Cancel. Nothing is removed until you choose. You can also delete from Projects in the bottom bar.
Your license certificate (PDF) and download links are emailed to the address you used at checkout. Can't find the email? Check spam, then email us with your order ID and we'll resend it.
On an iPhone, iPad or Android phone the export starts on Original shape: your video exactly as you filmed it (same shape, framing and length) with your music added. Your licensed videos don't come as a ZIP. After the export, tap Save video to Photos, then Save Video in the share sheet, and the video is in your Photos app. With several videos you save them together, or one after another (Save next video (2 of 3)). If your browser can't open the share sheet, each video downloads as its own MP4 file instead. On a computer you still get Download all (.zip).
In the export step, tap I've paid and paste the checkout reference from your receipt (it starts with cs_live_). Creator subscribers can sign in with the email used to subscribe.
Online: on the export screen, sign in, choose Manage plan, then Cancel plan. Or email hello@genuinesync.com from the email address on your account. Cancelling stops future renewals; your plan stays active until the end of the period you've paid for.
Sales are final once a file is downloaded. We refund a double charge, or a download that we can't fix. To ask for one, use the refund request page. See the Refund Policy.
You can request account deletion here, or from the Creator account line in the app. We delete your Creator account and personal data except records we must keep for licenses, tax and accounting.
The iPhone and iPad app is covered by our Terms of Service and Apple's standard Licensed Application End User License Agreement.
Read our accessibility statement. To report copyright infringement, see our Copyright (DMCA) policy.
GenuineMusic Productions · 210 N Wells St, Unit 3908, Chicago, IL 60606 · hello@genuinesync.com
Genuine Music · Human-made music · License Terms · Terms of Service · Refund Policy · Privacy · Copyright (DMCA) · Seller information · Withdraw from contract here · Cancel contracts here · Accessibility · Support · hello@genuinesync.com